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These are some
of our most common FAQs. We try our very best to
answer questions in plain English! If you need further
clarification or have a different question please call us on
0845 166 2405 (local call rates apply),
chat or email
and we'll be happy to assist.
How do you
offer such good value?
Firstly we are constantly working to identify the best and
cheapest suppliers. Then there is our really, really low overheads
- no flashy big dealership!! (Who do you think pays for
all those enormous showrooms? - You got it! - Nick)
And finally, unlike many of our internet competitors, we
don't have offices full of staff shuffling paper around.
(I even taught myself to build websites to save money. What
do you think of it?
let me know - Nick).
Are the
vehicles brand new and where do they come from?
Yep - brand spanking new, complete with that unique new car
smell! All Car Leasing Shop vehicles are supplied through the relevant vehicle
manufacturers UK dealer network. No dodgy imports here -
guaranteed.
How much
choice do I get in respect of colour and other options?
You
get just the same choice as if you went into a showroom to buy
a new car. You can choose the colour, the
specification and any options you want. We can even
arrange to have tow bars and other accessories fitted.
Please note that some offers are restricted to a limited
number of vehicles which may restrict the choice of colours
that are available.
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Can you supply
a model not listed on your website?
Yes we can supply
literally any make or model, but we naturally feature the very best
value models on our website. If we're featuring say an
'Focus LX' but you'd really like a 'Focus Zetec', then there
is a very good chance that we have great rates available on
that too. However, if you want a model type that isn't
included anywhere on our website, then its likely to be
offer poor value for money in comparison to the models that
are listed.
Is delivery and collection included?
Yes, we arrange free UK mainland delivery and collection.
This can be to/from your home or place of work, whichever is
the most convenient. Occasionally lease cars will be
delivered on a truck or trailer, but more often they will be
driven to your address. The delivery mileage is then
deducted from your total mileage allowance.
What
happens if my lease vehicle breaks down?
All of our lease cars have roadside assistance for a minimum
period of 12 months which is included as part of the
manufacturer's warranty. Many manufacturer's now
include 36 months cover, however, for those with only 12
months the second and third year can normally be added for a
small additional fee.
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What happens if my lease vehicle needs repairs?
All lease cars are
covered by the manufacturer's full warranty which lasts for
a period on 36 months from the date of first registration.
This means that your local franchised dealer will carry out
repairs free of charge. Please bear in mind however,
that some components such as brake pads and discs are
excluded from warranty cover. Please see the
appropriate manufacturer's website for details.
What happens
if my lease vehicle needs servicing and maintenance?
On a standard agreement YOU will need to arrange and pay for
servicing and maintenance. This needs to be done at
the manufacturer's recommended
intervals. However, most new cars go a minimum of 12,000 miles, and
some up to 18,000 miles before a service is needed, so maintenance
costs will be minimal. Any reputable garage can do the
servicing as long as the manufacturer's genuine parts are used, so you don't need to use an expensive franchised dealer.
Can
servicing, replacement tyres and maintenance be included as
part of my lease agreement?
Yes it can. Rentals would be increased accordingly to
cover the cost, however,
bear in mind that with
longer service intervals you could be paying out for a year or more
before you see a benefit. Frankly, we don't think this is good
value unless you are driving a very high mileage such as 30,000 or
40,000 miles per year. Still, if you want the figures
just let us know.
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What if
the vehicle is damaged or even written off?
If the damage is just minor then you should inform your
insurance company and have it repaired in the normal way.
However, if the vehicle suffers substantial damage and may
be written off then you should inform us immediately.
If the vehicle is written off and your insurer’s final offer
falls short of the lease company's settlement figure, we’ll
advise you of this before you accept since you will be
liable for any shortfall. You may want to consider
protecting yourself against this eventuality by taking out
GAP insurance cover at the start of the agreement.
What
happens if my vehicle gets a few stone chips or the odd
dent?
We expect normal wear and tear such as a few stone chips,
the odd dent and maybe a scuffed bumper corner.
Naturally, at the end of the lease you will have to pay for any damage that is
more than just normal wear and tear. Basically this is
just common sense and I can genuinely say that disputes are unusual.
Click here
to download the Car Leasing Shop Guide to Fair Wear &
Tear.
What
happens if a window or windscreen is damaged?
Glass replacement is not included in your lease agreement or
covered by the vehicle manufacturer's warranty. Small
chips to the windscreen can be repaired (as long as they are
not in the drivers line of sight). Before paying for
replacement glass contact your insurance company as many
motor insurance policies include 'free' windscreen
replacement.
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What
happens if my lease vehicle is off the road and I need a replacement vehicle?
Unless specifically requested, your lease agreement will NOT
provide for a free replacement vehicle - in any
circumstances. Although this cover can be provided as part
of a service and maintenance package, once again, we
wouldn't particularly recommend this option as we think it
offers poor value. Why pay out extra for two or three
years when most garages and bodyshops have customer courtesy
cars available for little or no charge and insurance
companies often provide hire cars in the event of an
accident. Once again though, if you want the figures just
ask.
What
happens if I want to drive the vehicle abroad?
No problem - just call and we'll put you in contact with the appropriate leasing company department so that you can
obtain the correct documentation. Please bear in mind
this may take a week or more to arrive, so please call in
good time.
(Remember Mr Jordan - next year please call MORE than 3
hours before the ferry sails!! - Nick). Please
also ensure that your roadside recovery and insurance is
valid for driving abroad.
How do I
get my new tax discs?
The Car Leasing Shop provides tax discs, officially called road fund licences,
for the duration of the lease. We make sure they're
sent out by post in the month before the renewal date.
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What
happens if my lease car is stolen?
Report the theft to the police immediately then notify us. If your
insurance company declare the vehicle a write off and their
final offer falls short of the lease company's settlement
figure, we’ll advise you of this before you accept since you
will be liable for any shortfall. You may want to
consider protecting yourself against this eventuality by
taking out
GAP insurance cover at the start of the agreement.
What
happens if I receive a traffic offence or parking ticket?
Naturally you are responsible for all fines, parking
tickets, tolls and congestion charges.
You must ensure these are paid promptly. If these go
unpaid and the police or local authority contacts the
leasing company for
payment then these will be passed on to you and an
additional administration fee will become payable. Please
refer to your lease agreement terms & conditions for further
details.
Can I keep
the car at the end of the lease?
You
can request a purchase price for the vehicle or can
sometimes extend the lease for a further period. However,
bear in mind the cost of additional maintenance as the
warranty may expire and an MOT may become due. In normal
circumstances we always recommend returning the vehicle and
starting with another brand new one.
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How long is the lease period?
We normally recommend two or three years as we feel this
offers the best value, however, they can range from 12 to 60
months depending on the vehicle and agreement.
Can I send the
vehicle back early if I want to?
Yes
you can, but remember why leasing is cheap - it's because
you commit to a long period. Therefore, if you want to terminate the
agreement at any time before the due date
penalties will be incurred. We endeavour to keep any costs to a
minimum, although as a guideline you should expect to pay
half of any rentals still outstanding, which is the industry norm.
Additionally, any excess mileage charge would be calculated
on a pro-rata basis. If circumstances mean that an
early termination could be a possibility, you may want to
consider protecting yourself against the cost by taking out
Early Termination
insurance cover at the start of the agreement.
A 3+35 deal
sounds like I am paying for 38 months - is that right?
No - this is just the way the leasing business quantifies
the initial payment that's required. A 3+35 agreement means
that an initial payment equivalent to 3 rentals is payable
before delivery, followed by 35 monthly rentals thereafter,
so it's still a 36 month agreement. Likewise, a 3+23
agreement means that an initial payment equivalent to 3
rentals is payable in advance, followed by 23 monthly
rentals thereafter, a total of 24 months. However, to
complicate matters it is possible to have a 3+21 or 3+33
agreement. On these leases an initial payment
equivalent to 3 rentals is payable in advance, followed by
either 21 or 33 monthly rentals thereafter, with two months at the end of the agreement where no rentals
are payable. The idea behind this
is to give the customer the opportunity of saving up the
initial payment for his or her next new car. But lets
get real! Nothing in life is free, and that's the case here.
All that happens is that the monthly rental is increased, so
the total amount payable is exactly the same as a 3+23 or 3+35 deal. (Got the idea? - If not call
and I'll happily explain further - Nick)
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Who is responsible for insuring the vehicle?
You are! Lease vehicles must be insured on a fully
comprehensive basis, however, anyone you include on the
policy can drive the car.
Can I
change the terms of the lease mid-term?
On most leases it is possible to amend both the term and the
mileage allowance mid term. Sometimes significant
savings can be made, for example, if a vehicle is covering
less than the anticipated mileage. We'll contact you
on a regular basis to check the mileage and then advise
accordingly.
Can the car be supplied by my local dealer?
Yes, where the dealer can match our usual discounts and
terms then this can normally be arranged. Occasionally
however, our offers are based on vehicles physically
in-stock with our normal suppliers so this may not always be
possible.
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Can I part exchange my current car or van?
We'd usually recommend that you sell it privately, as that
way you'll get the most money for it. However,
sometimes we can take a part exchange depending on it's age
and mileage. Please call us on
0845 166
2405
to discuss.
How long will
I have to wait for delivery?
The average delivery time is usually 3 or 4 weeks, however,
this of course is dependent on the availability of the
particular make and model and if you're open on colour, or
not. If the vehicle is in-stock with our supplier then
the quickest delivery time is realistically about 10 days,
(I'd class this as breakneck, so don't ask for faster! -
Nick). If
your particular specification requires a factory order then
a wait of 3 months, or more, could be experienced.
Either way, communication is key here. If you want a
car quickly then let us know before we do anything else.
We can then check the current availability situation before
we go any further.
How and
when will I be expected to pay?
Once a line of credit has been agreed (please see
how to order),
new Car Leasing Shop customers will be asked to pay a £250
deposit by cheque or credit card to proceed with the order.
The balance of the initial payment will be payable a week or
so before the vehicle is delivered. The remaining monthly
rentals will be payable by direct debit and will start
approximately a month after delivery.
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Can I put a
personal registration number onto a lease car?
This is not a problem, however, in addition to the usual fees for
transferring a number or placing it onto retention, there is
usually a small additional administration charge. Please ask
for details.
How can I be
sure you're not some fly-by-night outfit who'll be featuring
on Watch Dog next week? (Actually this isn't one of our most
FAQ's but, hey I'm as sceptical as the next chap, so here's
the answer - just in case you were wondering!! - Nick)
For assurance on this point please read our
customer
letter page. These are extracts from real
letters and questionnaires from real customers. You'll note
I give a name and geographic area for each. If you'd
like a really independent opinion of our service go to
yell.com,
find the number and give these people a buzz. You may also
like to read our history on our
all about us
page. As you'll see, we've been in the the car business for
a very, very long time!
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Car
Leasing Shop is
a trading style of NC Venter & CWA
Venter T/A Key Vehicle Solutions, 80a Main Street, Cherry Burton,
East Yorkshire, HU17 7RF.
-
Licensed Credit Brokers No. 567733.
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VAT
Registration No. 734257532.
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Data Protection Registration No.
PZ7366457
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Key
Vehicle Solutions is an accredited franchisee of Network
Vehicles Ltd, part of the Leaseplan Group, the largest
vehicle leasing and management company in Europe.
-
 Key
Vehicle Solutions is a member of the Hull & Humber
Chamber of Commerce Industry & Shipping.
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